Agent Network Loyalty Programs Coordinator at Pagatech Limited

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Pagatech was founded in 2009 and is licensed by the Central Bank of Nigeria. The company is providing financial services for all Nigerians, with over 15,000 agent outlets and 8million+ customers.Agent Network Loyalty Programs Coordinator at Pagatech Limited

Job Title: Agent Network Loyalty Programs Coordinator

Location: Lagos
Job Description
The Coordinator, Agent Network Loyalty Initiatives is accountable for defining long-term agent loyalty strategies and bringing that vision to life. This position will require a blend of strategic road mapping skills inclusive of execution of set plans.

In this role you will design and execute the Company’s agent-centric loyalty strategy, by launching and growing our Loyalty programs. Ideally you will come from a membership / subscription/ Loyalty background with at least 3-5 years’ experience which will include loyalty, analytics and segmentation. You must also be process driven, a strategic thinker with the creativity to come up with ideas to attract new members and increase sales for existing members.

The successful Loyalty Coordinator will have an interest and/or knowledge of operation within the Financial, FMCG and/or Retail sectors with expertise in data and campaign focused positions.

Primary Responsibilities
  • Defining and developing the agent network loyalty vision, key strategies, and roadmap.
  • Working with different functional areas, to launch and market Paga’s agent Loyalty programs.
  • Managing the account relationships with our Loyalty partners, with a focus on leveraging partner resources in the best way possible.
  • Developing and negotiating contracts with Loyalty partners.
  • Enhancing the loyalty program value proposition, maintaining continued relevance, by partnering with key Enterprise stakeholders to develop core program benefits and targeted offers.
  • Developing creative programs and activations that meet the core objectives of the Agent network loyalty program: attracting new Loyalty club members, driving more activity from existing members, keeping members active and engaged, and ensuring our best agents are incentivized to keep their business with us.

Key Competencies

  • A proactive approach to connecting with agents to gain an understanding of their needs and ensure they understand and realize the full value of our offerings.
  • Demonstrated ability to engage with business executives, vendors and peers through effective written and verbal communication and strong interpersonal skills. Excellent interpersonal and negotiating/influencing skills.
  • Extensive experience managing stakeholder relationships.
  • Adaptive and flexible, can anticipate and adapt to new situations and changing demands and respond proactively to enhance financial performance.
  • Ability to manage multiple projects, work independently, set priorities, and meet deadlines.
  • Excellent verbal and written communication skills necessary to effectively present, explain, negotiate and monitor projects and tasks.
  • Highly regiment and detail oriented with excellent organizational skills
  • Project management skills
  • Able to perform independently and as part of the team; be both hands-on and a high-level strategic thinker. Team player, highly collaborative, with ability to manage a diverse team.
  • Ability to handle multiple assignments and manage competing priorities with tight deadlines.
  • High degree of initiative and results orientation.

Knowledge And Skills Requirements

  • 3-5 years of relevant experience, including 2+ years managing components of a loyalty program.
  • Minimum of 2:1 in a Bachelor’s degree in Business, Marketing, Economics, and any other related social sciences.
  • Experience with FMCG, Marketing or Retail Category Management preferred
  • Must have completed the mandatory NYSC

How to apply
Interested candidates should
Application Deadline Date
Not stated


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